German and English speaking technical translator – 24/7 support

Job description

• Coordinate and act as facilitator between end-users and technical specialists (German/English and English/German)
• Translate technical queries via ticketing tool, email and chat. Minimal inbound phone calls.
• Provide first responses, resolutions and follow-ups for technical issues.
• Proactively learn new systems and technologies to increase the first response resolutions.
• Accurately log all interactions in the ticketing tool.
• Create and translate technical documentations and update knowledge base for new learning’s

Requirements

• Written and verbal fluency in German and English in native level – Key requirement
• Flexibility – Key requirement
• Willingness to work shifts in 24x7 operations
• Good knowledge in IT (Windows) along with good documenting skills (Word , Excel, PPT)
• Previous IT – support experience in an enterprise environment highly beneficial and/or understanding of ITIL V3
• Experience in troubleshooting technical problems would be beneficial for further career development
• Excellent Customer Service Skills
• Strong multitasking skills
• Ability to work in dynamic situations
• Ability to work toward a goal
• Ability to identify solutions based on written procedures, guidelines, and process tools

Our offer

• Attractive compensation package relevant to experience
• Excellent training and development opportunities within Infosys
• Work in a truly international team
• Accommodation support (for employees moving to Brno from abroad)
• Language Courses offered year round at company site
• Monthly lunch vouchers