Reservations Supervisor
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Accommodation is not privided with this vacancy.
We are currently recruiting a Full Time Reservations / Reception Supervisor with the ability to work as part of our Front Office team.
- Consistently offer professional, friendly and engaging service.
- Book and enter room reservation requests using the Property Management System.
- Enter rooming lists while ensuring accuracy, as required.
- Update reservations ensuring a flawless check in and check out process.
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
- Liaise with Sales and other departments as required.
- Answer telephone and email inquiries in a timely manner.
- Assist guests regarding hotel facilities in an informative and helpful way.
- To provide an excellent service for checking in and out of hotel guests.
- To complete cash handling and ensure that all transactions are completed correctly.
- Follow department policies, procedures and service standards.
- Follow all safety policies.
- Other duties as assigned.
We are looking for:
- Exceptional Customer Service skills.
- Excellent telephone manner.
- Good Attention to detail.
- Outstanding communication skills.
- Be able to work on your own initiative & cope well under pressure.
- Be computer literate.
- Excellent personal presentation.
The successful candidate will have a minimum of 6 months reception/reservations experience in a hotel setting. Previous experience using the Hotsoft PMS system would be advantageous.
The successful candidates need to be flexible and have availability to work during week days and/or weekends.
Diamond Coast Hotel offers discounted accommodation rates, meals on duty and discounts on food bills outside of working hours for all employees.