Reservations Supervisor

Accommodation is not privided with this vacancy.

We are currently recruiting a Full Time Reservations / Reception Supervisor with the ability to work as part of our Front Office team.

• Consistently offer professional, friendly and engaging service.
• Book and enter room reservation requests using the Property Management System.
• Enter rooming lists while ensuring accuracy, as required.
• Update reservations ensuring a flawless check in and check out process.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
• Liaise with Sales and other departments as required.
• Answer telephone and email inquiries in a timely manner.
• Assist guests regarding hotel facilities in an informative and helpful way.
• To provide an excellent service for checking in and out of hotel guests.
• To complete cash handling and ensure that all transactions are completed correctly.
•  Follow department policies, procedures and service standards.
•  Follow all safety policies.
•  Other duties as assigned.

We are looking for:

• Exceptional Customer Service skills.
• Excellent telephone manner.
• Good Attention to detail.
• Outstanding communication skills.
• Be able to work on your own initiative & cope well under pressure.
• Be computer literate.
• Excellent personal presentation.

The successful candidate will have a minimum of 6 months reception/reservations experience in a hotel setting. Previous experience using the Hotsoft PMS system would be advantageous.

The successful candidates need to be flexible and have availability to work during week days and/or weekends.

Diamond Coast Hotel offers discounted accommodation rates, meals on duty and discounts on food bills outside of working hours for all employees.