User Documentation &Training Consultant

Unisys is recruiting a  Service Desk Agent / User Documentation and Training Consultant.

The Service Desk Agent / User Documentation and Training Consultant is a member of the sectorial unit team and will be in charge of the duties listed below ;

− Quality control of the implementation of Sector Group activities, including the launch, management and follow-up of the annual Sector Group reporting exercise, the set-up of the related IT tools, the assessment of Sector Group activities and the provision of feedback to the Network via dedicated tools/channels.

− Assisting European Commission DG’s organisations in using the new IT monitoring and reporting infrastructure, providing related user support/guidance and following up related user requests

− Animation and remote management of Thematic Groups via the intranet.

− Contribution to business developments, with particular focus on the IT environment designed for the use by Sector Groups, Thematic Groups, Business Cooperation Centres

− Support to the statistical analysis of the activities of Sector Groups, Thematic Groups, Business Cooperation Centres.

Profile

General tasks:

− Writing user instructions / documentation for DG’s staff

− Coordinating communications with external partners and internal team

− Guidance regarding the use of information systems

− Writing information system on-line help

− Follow-up of user requests

− Writing web documentation

− Assistance in the management of applications

− Prepare relevant training courses

Knowledge and skills − Knowledge of and experience with the DG’s mission, in particular the Sector/Thematic Groups, and its IT infrastructure

− Excellent writing and communication skills

− Experience in dealing with end users in the Enterprise Europe

− Ability to give presentations.

− Knowledge in end user assistance of information systems

− General IT skills

− Capability of integration in an international/multi-cultural environment, rapid selfstarting capability and experience in working in team

− Ability to participate in and contribute to multi-lingual meetings

− Good knowledge of presentation tools (e.g. PowerPoint)

− Good knowledge of MS-Office

Offer:

Competitive Salary - Group Insurance - medical care insurance - Lunch Vouchers