Dutch Cash Collection (M/F) - Lisbon
Ponudnik:
Na voljo za prireditev:
Opis ponudbe za zaposlitev
Adecco Human Resources is, through its Shared Service Center Recruitment team, currently searching and hiring French and Dutch English Speaking candidates for a role of Dutch Cash Collection in Oeiras.
TASKS:
- Manage customer/account queries to ensure sales ledger balances are clean on customer account;
- Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
- Notify Markets of uncollectable debt risks & mitigate where possible;
- Collection activities based on Market Collection Strategy;
- Respond to incoming collection concerns from the customer and internal stakeholders;
- Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts;
- Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
- Execute identified business and internal controls of Collections processes;
- Review and propose updates, through company, to the Standard Routines due to legal or process changes.
WE ARE LOOKING FOR SOMEONE WITH...
- Degree in Business, Finance, Economics or similar;
- Previous experience in Collection or Finance area is an advantage;
- Proficiency in English and Dutch;
- Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
- Strong problem solving and analytical skills;
- High Customer Service skills;
- Able to propose and implement improvements in procedures.
WE OFFER...
- Opportunity to work in a reference company in its sector;
- Salary conditions compatible with professional experience;
- Dynamic and versatile work environment;
- Work contract with our client;
- Initial and continuous training.
Location: Linda-a-Velha, Oeiras.