Technical Customer Support (Finnish language)

Please apply for this vacancy by following the link in the description. Don’t use "Apply " button.

Our international Customer Support team is 14 people today and we are looking for a new colleague. This person will answer emails and calls from our clients in Finnish and Swedish, giving them advice on how to use our flagship product, the email marketing software tool APSIS Pro.

Your role:

You will be answering questions and providing information to our clients about how to use the APSIS Pro software. You will be working with a wide and varied customer base and your goal is to provide extraordinary service to them. You should also know that:

• Apart from new requests, you will conduct follow-ups on open cases to make sure clients are happy.
• Our work is organized with the help of state-of-the-art ticket system Freshdesk, an intuitive and powerful piece of software that we internally modify to our demands.

Skills and passion:

You are an ideal candidate if you are a problem-solver, who likes to work in a fast paced international environment. You think it is exciting to learn about new software. Over time you will be expected to take ownership of your area of work and become a trusted advisor to clients about our systems email marketing functionalities. Other necessary skills:

• Fluency in Finnish (writing and speaking) is a must
• Good knowledge of Swedish and English
• Fast learner and willingness to learn new skills
• Interest in learning about IT, new software or marketing tools
• Previous experience from a Customer Service or Technical Helpdesk role is a plus

Place of work and relocation:

This job is in Malmö, a friendly multicultural city and the urban hub of southern Sweden. Our office is located in the city center, very close to the main bus and train station.

We offer help with relocation to Malmö on individual basis.

About Apsis:

Since the start in 2001, Apsis has established the position as the Nordic leader within Email Marketing. In 2014 Apsis merged with ProspectEye, the Swedish market leader within Lead Management and Marketing Automation. Today we are approximately 200 employees in eight offices and six countries. Our approach to business is international and our services are used by 6 000 companies of all sizes in more than 50 countries. We believe in making a real difference to our customers – every day. If you thrive in an entrepreneurial and result oriented environment, Apsis is your perfect place to work.

Do you have questions about this job? Just get in touch with Milada Rikardson, Apsis recruiter, at milada.rikardson@apsis.com, +46 734 155 809. Please apply by providing your CV and a brief motivation letter as soon as possible. We will hire as soon as we find the right person.

Apply now on our website www.apsis.com- We look forward to hearing from you!