Order Management Specialist - Senior process Associate - German
Function : Operations
Poland, Krakow
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Order Management Specialist with German
Responsibilities
· Creating and booking of Orders in the ERP system
· Handling customer requests
· Ensure resolution to customer requests
· Contact with the customers via e-mails/phone
· Updating the information in the system (regarding clients, supplies, pricing)
· Gathering information from logistics partners and informing customers regarding availability and deliveries
· Building a relation with clients and sales representatives
· Checking and solving potential issues between client purchase orders and system information
· Solving issues regarding damaged goods, shipment delayed, etc.
· Handling complaints related to logistics and return transports
· Offering resolutions for internal updating requests: credit/ debit notes, reimbursements
· Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
· Preparing the relevant documents for the orders (export, transport, customs)
· Daily monitoring the assigned orders and customer requests
· Escalating any problems, delays, inconsistencies
· Proposing resolution for streamlining activities and taking part in projects to implement these ideas
· Daily monitoring the assigned orders and customer requests
Minimum qualifications
· Very good knowledge of German, willingness to use it both on email and on call
· Communicative level of English
· Good MS Office (especially MS Excel) knowledge
· Analytical thinking and ability to learn fast
· Personal culture and ability to deal with the client properly
· High motivation and willingness to learn
Preferred Qualifications / Skills
· Previous experience in Customer Care/ Order Management
· Familiarity with SAP
We offer
· Attractive salary
· Possibility to take part in the new process
· Stable job offer – employment contract
· Various trainings (initiating, soft skills)
· Possibility of development
· Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
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