Descrizione dell’offerta di lavoro

The primary mission of the Contact Centre Agent - Reservations is to handle all incoming customer calls in line with Hertz quality standards, procedures and guidelines, working with and through others, building and maintaining relationships, in order to sell and promote reservations and Hertz products. Exceeding the customer?s service expectations while converting phone calls into reservations. Key-result areas: Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales. Sell Hertz products and services where appropriate to ensure that more and more customers are aware of and involved in Hertz loyalty programmes. Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders. Contribute to the achievement of team targets by active participation in team briefs and 1-2-1 meetings. Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements.

Dettagli dell’impiego
Settore:
Other service activities
Campo d’occupazione:
Work experience:
Work experience is not required
Fascia salariale:
Not provided
Date of expiry:

Informazioni sull’azienda

Why come to Ireland? Ireland is a great country to live in. It has the youngest population in Europe and the education system amongst the best in the world. It’s a multicultural country with foreign nationals accounting for 12.7% of the total population. Ireland has an enormous amount to offer including an incredibly rich culture, lively people, an impressive outdoor lifestyle… Per saperne di più