German Speaking Service Desk Agent - Lisbon

by:  SpotOn Connections

The job offer is available for the following event:

Our client, a big operator in the IT and technology sector, is now seeking to employ highly qualified and highly motivated employees who offer a technical support services to its clients, from a multilingual 24-hour service desk.

 

Responsibilities

 

  • The Service Desk Agent will provide with excellent Level 1 Technical Support to customers (B2B) by email, phone and/or chat both in German and in English languages
  • Escalating issues to the different departments accordingly

 

Requirements

 

  • Have excellent English and German language skills (at native level)
  • Have compelling communication and team skills;
  • Available to work on shifts basis (including night hours and weekends)
  • Experience working in a highly demanding customer service environment
  • Help desk experience and basic IT skills would be an asset
  • Able to work under pressure and keep calm