Work Location: Brno, Czech Republic | Experience: 3+ years Our client, one of the most important IT companies in the world, is expanding its activities in Brno. It is a great opportunity for IT professionals to grow with the company and be part of something big delivering top-notch IT services on a global scale. Job description Are you curious about various IT technologies? Are you the one who wants to have hands on more platforms? Do you lack the opportunity to learn things? Do you have experience with Windows & Unix administration and network overview? You are the right one for us! We are ...

We have an exciting opportunity for you to join our fast growing IT Project Infosys provides business consulting, technology, engineering and outsourcing services to help international clients in over 30 countries build tomorrow’s enterprise. Infosys BPO has been present in Europe since 2004 with the establishment of our Brno Delivery Center. Introduction We are seeking German speaking Software Support Analyst to engage on behalf of a recognized premium brand pharmaceutical company and act as the key point of contact for the delivery team. If you thrive in a challenging and fast paced ...

Your responsibilities: Respond to email tickets and phone calls to resolve end users queries related to the hardware and software infrastructure of our client. Diagnose the issue and provide a path to resolve it Configuring and troubleshooting all technical issues with hardware and software Accurately log all interactions in the ticketing tool Simulating the problems faced by end users in a test setup and providing end users with technically optimum solution Update / Create knowledge base for new learning Interact with Level2/level3 support teams and third party vendors for follow-ups on break ...

We have an exciting opportunity for you to join our fast growing IT Project Infosys provides business consulting, technology, engineering and outsourcing services to help international clients in over 30 countries build tomorrow’s enterprise. Infosys BPO has been present in Europe since 2004 with the establishment of our Brno Delivery Center. Overview: IT Service Desk analyst is the first point of contact for the end users. Users will be able to contact the Service Desk through Calls, E-mail, Web, and Chat/IM to log tickets. Successful candidate will be required to have a service attitude and ...

We have an exciting opportunity for you to join our fast growing IT Project Infosys provides business consulting, technology, engineering and outsourcing services to help international clients in over 30 countries build tomorrow’s enterprise. Infosys BPO has been present in Europe since 2004 with the establishment of our Brno Delivery Center. Overview: IT Service Desk analyst is the first point of contact for the end users. Users will be able to contact the Service Desk through Calls, E-mail, Web, and Chat/IM to log tickets. Successful candidate will be required to have a service attitude and ...

We have an exciting opportunity for you to join our fast growing IT Project Infosys provides business consulting, technology, engineering and outsourcing services to help international clients in over 30 countries build tomorrow’s enterprise. Infosys BPO has been present in Europe since 2004 with the establishment of our Brno Delivery Center. Overview: IT Service Desk analyst is the first point of contact for the end users. Users will be able to contact the Service Desk through Calls, E-mail, Web, and Chat/IM to log tickets. Successful candidate will be required to have a service attitude and ...

We have an exciting opportunity for you to join our fast growing IT Project Infosys provides business consulting, technology, engineering and outsourcing services to help international clients in over 30 countries build tomorrow’s enterprise. Infosys BPO has been present in Europe since 2004 with the establishment of our Brno Delivery Center. Overview: IT Service Desk analyst is the first point of contact for the end users. Users will be able to contact the Service Desk through Calls, E-mail, Web, and Chat/IM to log tickets. Successful candidate will be required to have a service attitude and ...

We have an exciting opportunity for you to join our fast growing IT Project Infosys provides business consulting, technology, engineering and outsourcing services to help international clients in over 30 countries build tomorrow’s enterprise. Infosys BPO has been present in Europe since 2004 with the establishment of our Brno Delivery Center. Overview: IT Service Desk analyst is the first point of contact for the end users. Users will be able to contact the Service Desk through Calls, E-mail, Web, and Chat/IM to log tickets. Successful candidate will be required to have a service attitude and ...

Your responsibilities: Respond to email tickets and phone calls to resolve end users queries related to the hardware and software infrastructure of our client Diagnose the issue and provide a path to resolve it Configuring and troubleshooting all technical issues with hardware and software Accurately log all interactions in the ticketing tool Simulating the problems faced by end users in a test setup and providing end users with technically optimum solution Update / Create knowledge base for new learning Interact with Level2/level3 support teams and third party vendors for follow-ups on break ...

Job description Coordinate and act as facilitator between end-users and technical specialists (German/English and English/German) Translate technical queries via ticketing tool, email and chat. Minimal inbound phone calls. Provide first responses, resolutions and follow-ups for technical issues. Proactively learn new systems and technologies to increase the first response resolutions. Accurately log all interactions in the ticketing tool. Create and translate technical documentations and update knowledge base for new learning’s Requirements Written and verbal fluency in German and English in ...