Turkish Customer Support Professional for Cisco Services
by: Concentrix Bulgaria
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The job offer is available for the following event:
Your day to day role:
You will be responsible for providing support to a wide range of Cisco services. As the first point of contact at Cisco, you will represent the Cisco Brand Promise by delivering a low effort experience and driving a complete resolution of the customer’s needs. You will support customers, partners and Cisco employees through a variety of channels such as phone, email and chat. Complex and out of scope work will be passed quickly to the next level of support.
Essential criteria:
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Fluency in written and spoken English and Turkish
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Previous customer service experience in a service driven environment
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Computer literacy
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Excellent soft skills and emotional intelligence
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Decisiveness, ability to identify root cause and willingness to go beyond initial symptoms, thinking strategically
What’s in it for you:
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To be part of the Gold Award winner company in the category “Employees at the heard of everything” for large companies at the South East Europe customer service awards 2020
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Opportunity develop your career in a global company of over 225,000 employees across more than 40 countries
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Free additional medical and dentist insurance
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Sports card discount
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Corporate discounts and allowances