Partner sites:EURESELA

Turkish Customer Support Professional for Cisco Services

by:  Concentrix Bulgaria

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The job offer is available for the following event:

Your day to day role: 

You will be responsible for providing support to a wide range of Cisco services. As the first point of contact at Cisco, you will represent the Cisco Brand Promise by delivering a low effort experience and driving a complete resolution of the customer’s needs. You will support customers, partners and Cisco employees through a variety of channels such as phone, email and chat. Complex and out of scope work will be passed quickly to the next level of support.

 

Essential criteria:

  • Fluency in written and spoken English and Turkish

  • Previous customer service experience in a service driven environment

  • Computer literacy

  • Excellent soft skills and emotional intelligence

  • Decisiveness, ability to identify root cause and willingness to go beyond initial symptoms, thinking strategically

 

What’s in it for you:

  • To be part of the Gold Award winner company in the category “Employees at the heard of everything” for large companies at the South East Europe customer service awards 2020

  • Opportunity develop your career in a global company of over 225,000 employees across more than 40 countries

  • Free additional medical and dentist insurance

  • Sports card discount

  • Corporate discounts and allowances

This job has expired

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