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Technical Support in Galway - German speakers

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Technical Support for the German market

We are looking for motivated candidates, wanting to improve the knowledge in IT or Customer Service.

SAP offers full-time permanent contract in Galway. Salary up to 35.000 Euro per Annum + free canteen. Relocation offered

Responsibilities:

  • Providing language interface to customers
  • Analyse and resolve customer incidents by means of knowledge databases 
    and/or verifying customising entries
  • Reporting complex/undocumented errors to Expert Support
  • Provide consulting for customers on how-to-, procedural issues and queries
  • Share knowledge with the team
  • Maintain Knowledge Database

Necessary qualifications:

  • Familiarity with general IT
  • Proficiency in using standard desktop applications – e-Mail, MS-Office, browser usage etc.
  • Familiarity with general business terms and processes.
  • Strong team player.
  • Experience in troubleshooting