The Support Analyst is responsible for the technical support of software and infrastructure for production environments. These applications are critical to the business processes of TIER 1 and 2 clients in the international retail market.
The Support Analyst handles all requests for support, incidents, issues, tickets and business continuity activities to ensure the delivery of outstanding and quality services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide technical and procedural support to various teams and internal / external stakeholders.
Minimum of 3 years of experience in software technical support.
The following requirements are mandatory:
Degree in Information Technologies;
Extensive detail orientation;
Great organizational skills;
Good ability to communicate verbally and in writing with staff and clients, effectively;
Ability to work calmly and effectively in a fast-paced, high-pressure environment, while balancing competing priorities;
Must have the “Can Do” attitude, which can identify problems, take responsibility and identify solutions;
Must possess excellent problem-solving skills, and ability to assist internal / external customers;
Demonstrate robust analytical and analytical skills that address issues that are not easily defined and / or conflicting with available information, with the ability to quickly achieve robust decisions;
Innovative, autonomous and goal-oriented personality;
Fluent in English.
The following additional features are valued:
SQL and Oracle PL / SQL knowledge.