Senior Customer Service Specialist with Slovakian and/or Czech language knowledge

At Ecolab we are powered by Purpose. We have the strength of a big company and the soul of a small one, which gives us access to a world of possibility and a strong sense of community.

In every role we keep an eye on the global impact to be sure we’re thinking about long-term solutions, but on a day-to-day basis, we act in the local communities where we live and work.

Our foot print spans more than 170 countries and we work with companies and organizations to make the world cleaner, safer and healthier.

We are looking to recruit Senior Customer Service Specialist to join our growing team.

What’s in it for you?

• Direct contact with customers, to represent Ecolab
• Fulfilling an end to end process (order-to-cash process)
• Colorful job with different contacts as with warehouse, Sales and other functions
• Access to best in class resources, tools, and technology while supporting a world class sales organization
• Opportunity for advanced career path options
• Eligible to enroll in benefits from day one
• Process orientated work

Your main tasks will be:

• Take orders from customers on the phone/email
• Arrange product/equipment delivery
• Ensure right invoicing is done
• Solve potential customer queries

What You will need:

• Fluent Slovakian and/or Czech language knowledge (spoken and written)
• Have good Microsoft office and keyboard skills
• Professional written and spoken communication for listening and understanding customers’ requirements and giving explanations
• Have strong negotiation skills
• Have strong problem solving skills
• Ability to build relationships
• Respond to customer needs with strong customer focus
• Represent strong image of the company
• Bring added value to the customer
• Be able to work fast and accurately in what is often a busy environment
• Able to handle complexity
• Be patient, helpful and the ability to remain calm under pressure
• Be polite and display a good standard of customer care
• Empathy
• Answering calls from Customers, Sales Engineers, District Administrators, Marketers and other internal personnel
• Handle numerous requests at a time, set priorities follow through on multiple situations to maximize customer service
• Flexible personality and prepared for changes

• Work in a team environment
  
   
  
   

What You'll get:

Working at Ecolab is more rewarding than just helping to make a difference in the world. It's about being part of a team that gets results, has fun and makes huge positive contributions to the lives of others. What's more you'll be rewarded with an exciting chance to grow and develop your career in a world leading organization.  You'll be given full training so that you soon become a real expert in what you do, carving your own career at Ecolab. There is also professional education support available, including language courses, on top of our competitive salary and benefits package.