Are you interested in technology and would you like to work for one of the biggest IT companies in the world? Do you want to challenge yourself and live abroad? If so, maybe the Technical Support Analyst is the right position for you?
The position will suit enthusiastic candidates with customer service experience and a willingness to learn and develop their skills in IT. We will consider candidates who are already based in Ireland or willing to relocate.
Why should you consider Ireland as your next destination?
- You will get the chance to experience the friendly Irish culture first hand.
- Dublin is the Silicon Valley of Europe. IT companies such as DXC, IBM, Google and Facebook have their headquarter here.
- A fast-paced job market, which means good opportunities for job progression and development.
- A chance to gain a strong and professional international network.
- You can return to Scandinavia with the valuable experience that all the companies demand.
About the position
We have an exciting new project, where we are looking for Nordic speaking candidates to join our dynamic and multicultural Service Desk team in Leixlip, Co. Kildare.
To apply you would need to speak one of the below languages:
SWEDISH, DANISH, NORWEGIAN or FINNISH
As a Technical Support Analyst, you will be the first point of contact for the company’s business client and it would be your responsibility to provide the best and most cost-effective operational and technical support function.
Main Responsibilities:
- Act as the primary country contact for business clients on all queries and escalations.
- Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive customer experience.
- Validate customer details and requirements on data entry, categorize and deal with them appropriately.
Your profile:
- Fluency in one of the Nordic languages (C1/C2) and a good Level of English (B1)
- High school diploma or equivalent leaving certificate.
- Customer service minded
- Knowledge of computers with a good understanding of MS Office.
Benefits
- Relocation package on €2000!
- Flexible working hours. Shift work.
- 20 days holiday + 9 bank holidays.
- Canteen and Gym on site
- Career training and free education.
If you want to apply for this position or hear more about this opportunity, please forward your CV to cecilie.jensen(at)cpl.ie and let's schedule a call.
If you are interested in languages jobs in Ireland, we’ll offer you meaning full jobs with great growth opportunities and development. Check out the Cpl website for other job opportunities: https://www.cpl.ie/language-jobs.aspx?page=22 or send your CV to laura.molina@cpl.ie
