NOC SUPPORT ENGINEER (SATELLITE COMMUNICATIONS) - recent graduates

OmniAccess is an industry leading marine network solutions provider, offering a wide range of products and services with over 10 year of experience. From our base in Palma de Mallorca (Spain) we cater services for some of the world’s largest yachts and key cruise line companies, with a very strong commitment to service quality & availability.

We operate global VSAT networks from our own teleports & HUBs located in Palma de Mallorca, Germany, Netherlands, Chile, USA and Australia. As part of our integral, end-to end solutions we design, implement and support onboard IT networks.

https://www.youtube.com/watch?v=8DSK6BfnZ2E

Tasks:

As part of our international team of support engineers, you will be responsible for handling Tier-1 support calls coming from our customers, which can be located anywhere in the world. Our engineers are expected to solve issues that may include:

• Specific satellite-related problems
• Stabilized antenna issues
• Generic RF issues (cabling, interference etc.) right down to VoIP & networking problems
• Onboard application issues

From our main Teleport site in Palma de Mallorca, you will have access to an extensive IT & monitoring infrastructure, including advanced Remote Access & reporting systems as well as analysis tools. The team will work in shifts according to an around the clock roster. All calls are processed in a ticketing system.

The objective of our support-mission is that 80% of the incoming calls should be able to be resolved by the support engineers on duty. In case of very specific & complex problems, a case may be escalated to one of our Tier-2 specialists.

Profile:

• Candidates with a strong academic background in a relevant subject (Telecommunications Engineering, Satellite engineering, IT/Networking or computers/programming).

• Excellent command of English (written & verbal)

• Strong communication skills with a client-focused attitude

• Ability for logical thinking and systematic trouble-shooting

• The ideal candidate would have experience in one or more of the following fields, although we also take into account candidates without previous experience (recent graduates):

  • Practical “hands on” knowledge of IT networking concepts & fundamentals (routing, switching, wireless networking) at least at the level comparable to the Cisco CCNA certification. Familiarity with more advance subjects like VoIP & security would be a pro.

  • Experience with operating and/or installing iDirect satellite networks (or comparable technologies)
  • Experience with installing and/or operating stabilized satellite antenna systems (such as Seatel, Orbit, KNS, Intellian)
  • General RF knowledge (radio communication links, RF engineering, antennas, linkbudgets, microwaves, etc.)

  • Affinity with the maritime aspects would be a pro

• Willing to participate in internal and external training courses (Cisco CCxx, iDirect, Seatel…)

• Willing to relocate to Palma de Mallorca, Spain.

• Resident or citizen of a EU country, able to start immediate employment by OmniAccess in Palma without requiring any visa or work-permit.

• Willing to work in shifts: 24/7/365 roster with morning, afternoon and night shifts. You will get a shift bonus every month.