Job offer description

For our office in Tallinn, in co-operation with our partner Bosch-Siemens we are expanding the department and are currently looking for: Customer Support Specialists with Latvian languagee skills. Customer Support Specialists answer customer's questions and take care of customer's complaints on behalf of our our client, with the goal of ensuring a positive customer experience.

Responsibilities and work:

  • Communicate and assist customers and colleagues via phone, email,  or chat
  • Identify and assess customer needs to achieve satisfaction by professionalism and positive attitude
  • Be accurate in data entry
  • Work time: Monday to Friday 9AM-6PM in shifts. 

Requirements

  • Very good verbal and written Latvian;
  • Good command of English;
  • Very good communication and interpersonal skills;
  • Patience,friendliness and willingness to help
  • Previous experience in customer service will be considered as an advantage

Company offers

  • Team building events;
  • Work-life balance
  • International environment and valuable experience;
  • Excellent opportunity to practice languages and develop new skills;
  • Positive colleagues;
  • Paid training
  • Employee discounts (including work subsidy on parking, mobile, transport and etc.)

Additional information

If you think you are the perfect candidate for this role, please apply by submitting  your CV in English.

Please, note that we will contact second round candidates who will meet the requirements as set above.

About Runway: 

Runway BPO, a leading European International Business Process Outsourcing company, provides European and Scandinavian businesses with full-scope nearshoring services whilst placing quality as our top priority. During the last 13 years we have become a multi-lingual and multi-tower BPO Company, providing Nordic, Western European and multinational businesses with cost-effective nearshoring services, performed by 1100 motivated and friendly employees operating from 10 different offices in 5 European countries. Runway is a part of Webhelp Group. Webhelp is available on 100 sites in Europe, the Americas, Asia and Africa with close to new 40,000 colleagues.

Job details
Sector:
Administrative and support service activities
Occupation field:
Customer services clerks
Work experience:
Work experience is not required
Language skills:
  • English
  • Very good
  • Latvian
  • Very good
Salary range:
Not provided
Date of expiry:
Link for more information:
Runway BPO

About company

Runway BPO, a leading European International Business Process Outsourcing company, provides European and Scandinavian businesses with full-scope nearshoring services whilst placing quality as our top priority. During the last 15 years we have become a multi-lingual and multi-tower BPO company, providing Nordic, Western European and multinational businesses with cost-effective nearshoring… Find out more