Indirect Channel Executive, South Cluster Europe | EURES - European Job Days

Indirect Channel Executive, South Cluster Europe

by:  BP

The job offer is available for the following event:

Key results/accountabilities expected from role:

  • Support the cluster sales operations manager in the development, monitoring and management of annual operations plans, including implementing Customer Service Agreement
  • Take over initiatives to standardize, streamline and improve local and European indirect channel processes and procedures contributing to the overall customer experience
  • Support the implementation the operational elements of Customer facing projects for the cluster and drive projects that cut across Europe for the channel
  • Support and facilitate the Operations Meetings which are held at market level and focused on improving the overall customer experience
  • Support the Customer Communications for the market / channel
  • Identify, scope and implement continuous improvement projects including implementation of new digital applications and tools
  • Become familiar with contract management and sales operations processes and ensure clear understanding of these processes across the organisation
  • Acquire and analyze data from customers interactions, aimed to drive process improvements towards an effortless customer experience
  • Act as the Indirect tag in cross functional activities and projects with other teams such as Marketing, Supply Chain, Finance, Legal, Tax, GBS, etc, that impact on our ability to provide a high quality service experience to our customers
  • Understand the business trends, customers' expectations and current & future company strategy across the cluster to define their impact on our operations.
  • Engage and collaborate with the Customer Operations and Contract Advisors teams across the cluster and become an active member of the team
  • Other activities as delegated by the Europe South Sales Operations 

Experience & Expertise (mandatory & desired)

Educational background

  • University degree or equivalent (technical or commercial).
  • MBA desirable

Experience

  • 0-2 years work experience in sales or customer management – desirable
  • 0-2 years work experience in engineering or technical support - desirable
  • Understanding / background in continuous improvement methodology - desirable
  • Experience in implementation of digital applications in customer facing environments – desirable
  • Fluency in “business English” is mandatory