Headwaiter (Cruise Ships)

Headwaiter (Cruise Ships)

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As a Headwaiter, you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served. Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure the satisfaction of every individual guest. Also to handle daily team member relations, and encourage problem-solving by team members through proper training and empowerment.

DUTIES & RESPONSIBILITIES

• Always greet and welcome guests promptly in a warm and friendly manner

• Assist guest while seating

• Has a good knowledge of menu and presentation standards.

• Speak with guests and staff using clear and professional language

• Able to answer any questions regarding the menu and assist with menu selections

• Able to anticipate any unexpected guest need and reacts promptly and tactfully

• Serve food courses and beverages to guests

• Set tables according to the type of event and service standards

• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen

• Check with guests to ensure satisfaction with each food course and beverages

• Maintain cleanliness of work areas, china, glass, etc. throughout the shift

• Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas

• Completes the daily responsibilities that are set for each individual shift

• Complete closing duties, including restocking items, turning off lights, etc

• Conducts monthly inventory checks on all operating equipment and supplies

• Take an active role in coaching and developing junior staff

• Any other duties related to food and beverage service assigned by the manager

QUALIFICATIONS & REQUIREMENTS

• Valid EU passport

• Fluently spoken English or German

• Hospitality degree will be considered an advantage

• Previous experience in luxury establishments

• Pleasant and communicative character

• Professional attitude and appearance

• Reliability and hard work

• Great team spirit

REWARDS & BENEFITS

• Competitive salary and bonuses depending on qualifications and expertise

• Seasonal or permanent employment

• Medical and Social Insurance

• Accommodation and meals

• Flight tickets refund upon successful completion of the contract

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