GROUP SALES RESERVATION AGENT (F/M/D)
Berlin
MEININGER Hotels Berlin Headquarters
Full-time
The MEININGER hotelgroup with its Headquarter in Berlin is looking for a Group Reservation Agent to join the Group Sales Team. Are you keen on delivering great services to MEININGER customers? Let us know more about you!
MEININGER is a unique Hotel product in different European cities, which combines the service and comfort of a budget hotel with an extraordinary interior such as a guest kitchen or a game zone. People of every age and origin are amazed by the central location, qualitative high-grade interior and fair prices. Thanks to our highly motivated team and a down-to-earth and living atmosphere, the MEININGER Hotels feel like a real home.
Your Tasks
- Answer customer questions about property facilities/services (e.g., hours of operation, breakfast, rates and room types, packages, promotions, locations)
- Using sales techniques that maximize revenue such as: follow up on offers and upselling while developing new customers and maintaining existing customer loyalty
- Negotiate terms of agreement and closes sales contracts via telephone calls and emails
- Identify and escalate issues to Team Leads/responsible Sales Manager
- Document all call information according to standard operating procedures
- Recognize, document and alert the Team Leads/resp. Sales Manager of trends in customer calls
- Represents MEININGER hotels during planned Commerce trips
- Manages (interface) reservations, deposit payments, pre-travel-arrangements, invoices and deadline monitoring of all relevant groups activities and processes
- Close cooperation with internal stakeholders such as: Sales, Marketing, Finance, Revenue and Operations
- Assists in cross-departmental projects
- Preparation of internal reporting and attendance at internal meetings
Your Profile
- High school or equivalent education required, ideally apprenticeship in hospitality or travel industry
- Hospitality related working experience of minimum 1-2 years is desirable but not mandatory
- First experiences in service- or call center of benefit
- Fluent in German and English, ideally also in 3rd language
- Proficient in relevant computer applications
- Excellent data entry and typing skills
- Ability to work effectively under time constraints and deadlines
- Project a professional company image through voice and online interactions
- Excellent listening, verbal and written communication skills
- Organizational skills and ability to prioritize
- Team player
About us
There are many good reasons to join our MEININGER Team. We offer a professional work environment with creative leeway. Working with a dynamic team will offer you many chances for your personal development. We appreciate colleagues who can work independently and as part of a team, who can think out-of-the-box and who want to develop MEININGER with their own ideas and actions. If you are looking for a new challenge and want to be part of an international hotel chain, which is different from others, we would be happy to welcome you.
Application
Please send us your application, including CV, approximate salary expectation and potential staring date.
We are looking forward to receiving your application!
Contact partner: Doreen Kwast (Director of Sales)
Contact: jobs@meininger-hotels.com
