Front Office Receptionist

by:  The Netherlands

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The job offer is available for the following event:

Check-in / Check-out of hotel guest including payments and tell them important information

• Ensure all guest service standards and all hotel and departmental policies and procedures are

followed and consistently applied.

Remedy all guest complaints and issues

• Review all site tours, group resumes, arrivals and departures and room type inventory daily

. Ensure all daily checklists are completed and updated

• Responsible for department expenses

• Follow proper cash handling procedures outlined in the bank contract and the training manual

• Develop strong working relationships with all other departments

• Assist the accounting department to resolve various billing issues on guest folios

• Work with the booking- and reservationsystem Hotel Concepts

• Conduct daily pre-shift meetings

• Work with Director of Operations and Front Office Manager to achieve budgeted and

forecasted rooms revenue

• Working hours: 07.00-15.00 / 15.00-23.00 / 23.00-07.00 hours


Front desk experience.Previous experience with scheduling, ordering/managing supply inventory.

 A service excellence and relationship management role model. Able to work under pressure and stressful situations while handling multiple tasks. Attentive to details; have excellent organization skills.

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