Front Office Agent | EURES - European Job Days
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Front Office Agent

This job offer is available for the following event(s):

We are looking for dedicated Receptionists to handle customer-facing duties as well as administrative tasks. When our guests walk into our hotels, we want them to be welcomed by a friendly, smiling face and a helping hand. The ideal candidate has excellent communication and multitasking skills, a positive attitude and a strong work ethic.

Your tasks include:

  • Effective implementation of the guests Check In's/ Out's.
  • Greeting, welcoming, directing and announcing customers appropriately.
  • Answering the phone in a timely manner and direct calls to the correct departments.
  • Listening to and resolving complaints from customers and offer optimal care and advice.
  • Collaborating effectively with the other departments of the hotel in order to ensure a smooth workflow.
  • Maintaining safe and clean reception area by complying with procedures, rules, and regulations.
  • Training and supporting of apprentice during their learning and development process.

 

Your profile:

  • Previous experience as Front Office Agent.
  • Excellent command of German and English, both orally and written (C1).
  • Good knowledge of Microsoft Office and hotel software systems.
  • Knowledge of principles and processes for providing customer and personal services.
  • Communication skills and empathy.
  • Service orientation and active listening.
  • A high level of quality awareness.
  • Team-oriented and proactive work attitude.