Entry Level Customer Service Representative

by:  Sedgwick

The job offer is available for the following event:

  • Join a Global Leading Specialist Service Provider to the Insurance, Financial Services and Corporate market in Ireland
  • Excellent working environment
  • Career Development and Training opportunities

About the opportunity

An exciting opportunity has arisen for an Entry Level Customer Service Sales Representative in Sandymount D4.

Under the overall direction the Team Manager, the Customer Service Sales Representative will receive and handle incoming enquiries by telephone ensuring that a professional service is provided at all times.

About You

You will be a confident, driven and focused individual who has a passion for Customer Service and making a difference. You will be motivated by individual and team targets and willing to pursue an APA qualification in Insurance to further your career.

Key responsibilities

  • To receive and handle inbound telephone sales enquiries in accordance with Client and Regulatory requirements, including use of call scripts.
  • Communicate persuasively with Customers to maximise sales, subject to regulatory and client requirements.
  • Working collaboratively with the client Leadership Team to consistently achieve SLAs and Sales Targets.

To respond to Customer enquiries and questions (product or service) in a confident and knowledgeable manner, including where appropriate the managing and resolving of complaints.

Skills and Experience

  • Third Level qualification (highly desired)
  • Minimum of 1-2 years customer service experience in a fast paced environment
  • Inbound and Outbound telephone experience (highly desired)
  • Excellent attention to detail / accuracy
  • Excellent communication skills; verbal and written
  • Work positively as part of a team and in supporting and motivating others to achieve team objectives.
  • Insurance experience a definite advantage
  • Proficient Microsoft word and Excel
  • Previous experience in constructing professional emails

About us

From our modest beginnings as a regional claims administrator founded in 1969, Sedgwick has grown into a leading global provider of technology-enabled risk, benefits and integrated business solutions with 27,000 colleagues, located in 65 countries.

Our shared purpose has always been - and continues to be - to take care of people.

Our core values are Accountability, Collaboration, Inclusion, Growth and Empathy.

Benefits & Culture
Cultivating uniqueness and belonging allows us to connect with each other, understand the needs of our customers, support the communities we serve, and perform at our best. Differences matter. Benefits of working in Sedgwick Ireland include:

  • Ongoing training & development
  • Career development opportunities
  • Health Insurance Scheme
  • Tax Saver Travel Scheme
  • Sedgwick`s Sports & Social Club
  • Colleague Health and Wellbeing Programmes
  • On-Site Gym
  • Montessori & After School Care
  • Discount Benefits and Canteen


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