Dutch speaking Customer Service Agents - Belfast

by:  SpotOn Connections

The job offer is available for the following event:

Our client is hiring now for Customer Service Advisors in Belfast. Their aim is to consistently deliver world class customer service and they never lose sight of their goal - customers are the focus of everything we do. From email to phone in a multitude of languages, they are on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience. 
 
Responsibilities:

  • Communicating with customers by telephone, email and online to provide outstanding service.
  • Building rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries.
  • Discussing new products and managing multiple tasks to promptly resolve customer queries.
  • Identifying ways to improve processes to improve sales, brand loyalty and the customer service and experience.
  • Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.

Qualifications:

  • Proficient (verbal & written) in Dutch, with advanced in English.
  • Able to represent our client’s brands and deliver outstanding customer service with clarity, passion and enthusiasm.
  • Flexible to meet the changing needs and varying deadlines of our business at the busiest time of year.
  • Able to work to customer service measures, metrics and KPIs within a service targeted environment.
  • Excellent computer literacy.
  • Previous experience in a customer service environment, preferably telephone based.

 
Hours of work:

  • 40 hours per week - Mon-Fri 8am to 5pm or 9am to 6pm                              

 

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