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Customer Service Representative with Swedish / German / French or Italian

by:  OKIN BPS

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The job offer is available for the following event:

OKIN BPS is one of the leading organizations providing services in IT and telecommunications. The delivery services cover a wide range of activities from admin support to highly sophisticated solutions. Excellent quality solutions have been provided to corporate clients worldwide by over 900 employees for more than 10 years. The offices are based in three delivery centres, two in Ostrava and one in Prague.

Do you enjoy communicating with people all around the world? Are you innovative and do you speak various languages? In our company, we enable you can use your skills and develop them even more. We are constantly growing. Join us and get a job you will enjoy.

Currently, we are looking for a candidate for a position of:

Customer Service Representative with Swedish / German / French or Italian

Responsibilities: 

 Works as an advocate for the Clients and handles their requests

 Creates tickets in the system with the reported failures, checks and processes the requests

 Interacts with internal employees in order to verify, resolve and deliver the customers’ requests

 Updating and correcting the information in the database

 Provides information to customers on the progress of the requests

 Arranges escalation in case of delays

Requirements:

 Minimum secondary education

 Fluency in English and one of the above languages

 Excellent communication skills with strong focus on clients

 Problem solving personality and "can-do" attitude

 Reliability and attention to detail

 Advanced PC skills

 Clear criminal record

We offer:

 Full time position in a well established organization

 Use of English plus another language on the daily basis

 Pleasant working environment within the city centre of Ostrava

 Further career progression and professional development (CISCO academy, ITIL courses etc.)

 Employee benefits (5 weeks of holidays, meal vouchers, discounted services, pension contribution)

Contact details:

OKIN GROUP, a.s. Marie Luková

Českobratrská 3321 / 46, 702 00 Ostrava, Czech Republic

m: +420 606 738 783

e: marie.lukova@okin.eu

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