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Customer Service Representative (M/F) - Latin Market

by:  Adecco Portugal

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We're Adecco Human Resources, throughout our specialization line in Call Center solutions, we are selecting for our prestigious client: Customer Service Representative (M/F) for the Latin Market.

We are currently recruiting new agents to work in multiple projects for the Latin market, namely for the Portuguese (PT-BR), French, Italian and Spanish markets.

Our client has multiple projects in the customer care area, namely in the IT, gaming, real estate, banking, and tourism sectors.

TASKS:

  • Customer service call;
  • Give support to the through others means of communication, namely email and chat;
  • Respond to customer inquiries regarding service and service and product related inquiries;
  • Inform the costumer about specific products, services, policies, and processes.

WE ARE LOOKING FOR SOMEONE WITH…

  • Native languages skills in Italian, French, Spanish and Portuguese (PT-BR) - verbal, reading and writing - and also an advanced English level (verbal and writing);
  • Excellent communication skills;
  • Customer service – oriented and high focus on customer satisfaction;
  • Strong administration and organization skills;
  • Keen eye for detail to ensure high accuracy;
  • Intermediate PC skills;
  • Immediate availability.

WE OFFER…

  • Base salary + language complement + food allowance + productivity bonus;
  • Home Office;
  • Availability to work through rotational schedules and time off;
  • Introduction and continuous training;
  • Modern working environment at an attractive location in Lisbon with good public transport connection;
  • Multicultural work environment.
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