Job offer description

As a Customer Service Officer, you’re responsible for the first-line support towards our customers. You will register incidents or immediately delegate these to our operations engineers. You will join a growing team that is responsible for providing first-class engineering support within our DataMiner Integrated Operations Center. Our DMS-IOC is a team of seasoned IT & OSS experts who are consulted by Skyline customers around the world for support in their day-to-day DataMiner-powered operation.

[+] being a first point of contact for our customers

[+] carrying out proactive, customer-friendly communication and providing optimal customer service [+] registering any incoming incidents in our ticketing system

[+] taking care of the correct follow-up of our tickets by deciding on the correct priority of the incidents

[+] finding new methods to improve our customer service

We Offer:

[+] a competitive salary with extra benefits

[+] a healthy work-life balance

[+] a stimulating, challenging, and fast-evolving technological environment

[+] work in an international company while still enjoying the advantages of a small-company culture

[+] be part of a team that has a disruptive impact on the global telecom and broadcast industry

[+] gain experience with a vast array of cutting-edge technologies

[+] enjoy long-term stable employment

[+] grow in your career thanks to in-house training courses, choosing from a variety of professional options

Profile:

[+] you are communicative, patient and customer-oriented

[+] you are able to determine correct priorities

[+] you can work well within a team

[+] you are IT-minded

Technical Skills

[+] you can work with Word, Excel and Outlook

[+] you can speak and write fluently in English; French is a plus

[+] you are able to understand technical terms if they are explained to you Basic qualifications for consideration

[+] This position requires that you work from our offices located in Izegem, Belgium.

[+] You have good verbal and written communication skills in English.

Job details
Sector:
Telecommunications
Occupation field:
Financial and mathematical associate professionals
Education field:
Business and administration, Computing, Engineering and engineering trades
Work experience:
Work experience is not required
Salary range:
Not provided
Date of expiry:

About company

Skyline Communications is the global leading supplier of multi-vendor network management solutions for the HFC broadband, satellite, IPTV and broadcast industry. Our flagship DataMiner network management platform, which received various prestigious awards, enables end-to-end integration of the most complex technical ecosystems and has been deployed by leading operators around the world. Find out more