Technical Support Technician

Technical Support Technician – Vilnius, Lithuania

Do you enjoy utilizing your technical knowledge to solve IT challenges and enable others to work effectively? Are you ambitious about joining a truly innovative, global organization? Join Western Union as a Technical Support Technician.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

As a Technical Support Technician, here are some your responsibilities:

• Responding to requests for IT support via multiple sources, logging service calls, generating trouble tickets, managing trouble reports, and monitoring their progress and resolution.

• Monitors telecommunication systems and equipment in addition to troubleshooting any type of hardware or software incidents

• Ensures that systems perform in a manner that meets business/client’s needs and objectives.

• Provides Tier I & 2 IT support to the business and external customers

• Responds to support requests by diagnosing and resolving service calls within guidelines.

• Escalates more complex incidents and service calls to the appropriate level.

Join us, and let’s connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The annual gross base salary range is 12,943.00 – 22,189.00 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.