CUSTOMER CARE REPRESENTATIVE

Position Summary

Cabot Riga is seeking collaborative, customer-service driven talents to join our growing Customer Care department! In this role, you will be the main point of contact for customer orders and ensure their full and timely completion in collaboration with the customer and other departments in Cabot.

You will play a critical role in ensuring customer satisfaction, and work across teams at Cabot to ensure all customer needs are met.

Job Responsibilities

• You manage customer orders from receipt to delivery, including coordinating the execution of shipments with transportation group.
• You keep customers well-informed of any changes.
• You find solutions to satisfy customer needs when issues occur.
• You keep records of customer orders in our ERP system.

Requirements

• Eagerness to provide excellent service to internal and external customers.
• Multitasking: setting right priorities, planning and coordination skills.
• Ability to work under pressure when needed.
• Good communication and teamwork skills.
• Previous experience in customer service is considered an advantage.
• Fluent in English, Spanish would be considered as an advantage.
• Ability to work evening shift.

What we offer

• Global development opportunities
• Annual and other bonuses
• Transportation and food allowance
• Health insurance from 1st day
• Training and Development
• Fresh fruit in the office
• Social events
• Recognition program

To learn more about life at Cabot Riga visit cabotcorp.com/riga or contact Latvia.recruit@cabotcorp.com