French Back Office Customer Support Agent

With a very strong presence in the online stock market in France, our client has diversified into brokerage and online banking. Aiming to provide a service of excellence, this year was considered the best in Customer Relations in the banking sector.

RESPONSIBILITIES

• Provide support on customers banking related queries primarily through e-mail (e.g. card plafond increasesrequests)

• Performing other tasks related to the banking activity according to the needs of the project

• Coordinate office activities and operations to secure efficiency and compliance to company policies/procedures

• Create and update records and databases with personnel, financial and other data

REQUIREMENTS

• Native or Proficient level of French

• Excellent writings skills

• Excellent communication skills, coupled with a formal and diplomatic stance

• Previous experience in Financial/ Banking institutions counts as a plus

• Good organization, time management and scheduling skills