Descrição da oferta de emprego

Our client, a big operator in the IT and technology sector, is now seeking to employ highly qualified and highly motivated employees who offer a technical support services to its clients, from a multilingual 24-hour service desk.

 

Responsibilities

 

  • The Service Desk Agent will provide with excellent Level 1 Technical Support to customers (B2B) by email, phone and/or chat both in German and in English languages
  • Escalating issues to the different departments accordingly

 

Requirements

 

  • Have excellent English and German language skills (at native level)
  • Have compelling communication and team skills;
  • Available to work on shifts basis (including night hours and weekends)
  • Experience working in a highly demanding customer service environment
  • Help desk experience and basic IT skills would be an asset
  • Able to work under pressure and keep calm

 

 

 

Detalhes da vaga
Setor:
Office administrative, office support and other business support activities
Domínio profissional:
Customer services clerks
Work experience:
Work experience is required
Duração da experiência profissional:
Up to 1 year
Competências linguísticas:
  • English
  • Very good
  • German
  • Fluent
Intervalo salarial:
Not provided
Date of expiry:
Link for more information:
German speaking Service Desk Agent

Sobre a empresa

SpotOn Connections offers international recruitment solutions and career consultancy for all industries across Europe. We deliver a premium service at all stages of the recruitment process, taking the time to get to know our clients and candidates on a personal level so that we can make the perfect match. Our network of consultants come from a recruitment background, with particular… Saber mais