IT Analyst– 24/7 Control Center

At thyssenkrupp we have more than 155,000 employees in nearly 80 countries and annual sales of €43 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that's right for you, that piques your interest, and that puts your skills to the test.

thyssenkrupp Group Services Gdańsk is one of competence centers for thyssenkrupp Group aimed at bundling and standardizing global administrative functions in the areas of Finance & Accounting (FI), Human Resources (HR), Information Technology (IT), and Real Estate Management (RE).

Global Control Centre is a core of our Global Service Management team. It is responsible for Major Incidents coordination, creating and providing reports, key figure analysis (service quality and quantity), cooperating directly with suppliers gathering necessary data and comparing them to the data backed up by physical systems and networks monitoring.

Your responsibilities

• Ongoing live systems monitoring
• Coordination of Major Incidents in order to restore service as quickly as possible after an incident occurs
• Preparation of relevant KPI reports of the service lifecycle management
• Coordination and preparation of meetings with suppliers and customers
• Preparation/updating of technical and process documentation 
• Communication between Customers, Suppliers and Management
• Modeling network diagrams

Your profile

• Bachelor’s or Master’s degree in Computer Science or IT related areas
• Network knowledge would be an asset
• Full-time availability
• Very good English language skills
• Willingness to learn about IT processes
• Great customer service skills
• High communication and interpersonal skills
• Strong service thinking and analytical skills
• Quality and goal orientation
• Willingness of shift work in a 24/7 environment

What we offer you

At thyssenkrupp you will be able to extend your horizon – thanks to  "open door” culture, international teams and a wide range of individual training courses.  A collaborative approach and treating each other with respect have been central to what we do for more than 200 years. If that's as important to you as it is to us, then apply now!