Beschrijving vacature
The candidate will be responsible to define and manage the Customer Portal He/She will lead the development process to set up a Company Customer Portal and keep it update in the long time and will be responsible to lead the digital experience of the Connected Customer services defined in the Company portfolio.
MAIN RESPONSABILITIES
- Defining the Customer Portal roadmap.
- Steering the development process defining requirements for IT department and potential suppliers.
- Ensuring the coherence of the Customer Portal user experience throughout all the potential touch points: Portal, App, wearables, dealers backend.
- Ensuring the internationalization of the Customer Portal Monitoring the Customer Portal KPI’s.
- Managing the maintenance process and occasional update contingency with IT and potential suppliers.
- Supervising project activities, providing resolutions for problems and escalating to managers emerging risks and deviations for resolutions.
- Supporting project reporting on cost, time and budget.
- Supporting preparation of Steering Committees presentations.
EDUCATION AND SKILLS
- University or Digital Marketing degree.
- 3 - 5 years of Experience in developing complex multi-touch point site and apps.
- Italian and English upper intermediate, German will be a plus.
- SAP user Excellent written, verbal communication and analytical skills.
- Experience in Digital Marketing, Mobile Application and Web Service Management, Project Management.
- Strong experience in Process analysis and design.
To apply for this position send your CV to katia.cere@cittametropolitana.bo.it
