Beschrijving vacature

Alturos Destinations is an international key player that provides with its solutions perfect planning and realization of digitalization strategies in tourism.

With Skiline®, the world’s largest winter sports community, Alturos Destinations is the market leader in digital winter sports entertainment. With Skiline emotional experiences can be staged, whereby the guests still remember their stay due to the spectacular pictures. Personal and digital content opens up many new opportunities in marketing.

Peaksolution® is dedicated to the digital distribution of services via a one-stop-shop on the Internet and thus takes the lead in the field of tourism e-commerce in Alpine regions.

Your tasks

  • Taking over technical problems or incidents that cannot be solved in 1st level support

  • Reproduction of the error and in-depth error analysis, log file analysis as well as analysis of interface problems

  • Solving technical customer problems (root cause analysis and troubleshooting of reported problems)

  • Monitoring and optimization of our Destination OS systems (including PEAKSOLUTION, EMMA, JAMES, MYSERVICES)

  • Coordination and recovery of services in case of outages and failures

  • Qualified handover of technical problems that cannot be solved in 2nd level support to 3rd level support

  • Creation of documentation and knowledge content

  • Contacting our Destination OS B2B customers (informing them about existing problems, solving problems, providing guidance on how to fix them)

  • Collaboration with development department, release deployment team

Your profile

  • Education in IT field or experience in the IT industry
  • At least 3 years of technical customer service experience required
  • Strong service and customer orientation
  • Analytical skills and structured way of working
  • Team player with hands-on mentality
  • Very good knowledge of German and English
  • Experience with webshops and in the tourism industry an advantage
  • Experience with Freshdesk, Jira and Confluence advantageous
  • SQL knowledge is an advantage
Arbeidsvoorwaarden
  • Flexi-time system
  • Team-Events
  • Flat hierarchies
  • State-of-the-Art Technologies
  • Macbook also for private use
  • Home office
  • Shared desks
Functiebeschrijving
Sector:
Information and communication
Beroepsveld:
Customer services clerks
Onderwijsveld:
Computing
Work experience:
Work experience is required
Duur van de werkervaring:
Between 2 and 5 years
Taalvaardigheden:
  • English
  • Fluent
  • German
  • Very good
Salaris van/tot:
Not provided
Date of expiry:
Link for more information:
2nd Level Support Engineer Destination OS

Over het bedrijf

Alturos Destinations ist ein internationaler Key Player, welcher mit seinen Lösungen für eine perfekte Planung und Umsetzung von Digitalisierungsstrategien im Tourismus sorgt.Mit Skiline®, der größten Wintersport-Community der Welt, ist Alturos Destinations Marktführer im Bereich des digitalen Entertainments im Wintersport. Mit Skiline lassen sich emotionale Erlebnisse inszenieren, wobei&nbsp… Meer informatie