Beschrijving vacature

Aim of the Position

As Hospitality Operator, you will be the main reference for the information and requests of our Guests. You will be successful using your natural relational capacity in terms of communication, empathy and the creation of solutions with a view to optimizing the service



Main Responsibilities:

  • Being responsible of all the onboard services and departmental procedures (such as luggage handling, lost & found) providing accurate and timely information to Guests and manage their requests
  •  Performing multiple tasks without compromising the quality of delivery (such as wake-up calls, public announcements, external calls, fax, Internet, e-mail, internal and satellite calls from shore to ship, cabin safety boxes assistance)
  •  Providing assistance with embarkation and disembarkation operational tasks giving substantial support to the Hospitality team in dealing with department priorities

 Job Requirements:

  • Secondary School (Tourism or Languages is a plus)
  • At least 6 months experience in Hotels in similar positions (receptionist, customer service)
  • Enthusiastic and good communicator
  • At ease with public speaking
  • Problem solving oriented
  • Computer literacy
  • English knowledge B2
  • Other two european languages knowledge B1 / B2
  • Italian knowledge is an advantage
  • Shipboard experience is a plus

     

Why join us

 We are excited to have you on the team! As a member of the Costa Crociere W.I.D.E.R. Community, you will be empowered with specific trainings and development support to fuel your growth both personally and professionally. We will provide you the necessary arrangements and pay for your travel to and from the port. Meals and accommodation are included onboard, as well as many facilities to enjoy your free time: Gym, Beach, Bar, Internet Point, onboard discounts

 

Functiebeschrijving
Sector:
Travel agency, tour operator and other reservation service and related activities
Beroepsveld:
Personal service workers
Work experience:
Work experience is not required
Salaris van/tot:
Not provided
Date of expiry:

Over het bedrijf

Who we areLooking for a career in an international environment rich in cultural diversity that is positive, friendly, and welcoming? You have come to the right place.We are a respected and valued diverse global community in terms of professionalism, multiculturalism and skills, of more than 20,000 people representing 70 different countries and cultures.We are a company that listens. Our culture… Meer informatie