Front Office Supervisor

Join our Front Office Team as a Front Office Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

Objectives:

Must support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet or exceed guests’ expectations

Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary

Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager

Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members

Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department

Participate in the creation and achievement of the annual budget for the Front Office Department, as directed by the Front Office Manager

Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas

Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department

Some duties may change due to COVID-19 operating regulations/standards.

Requirements:

Desire to assist and lead by example and be a pro-active member of the Front Office Leadership Team

Exemplary customer service skills and a demonstrated willingness to exceed guest expectations

Must possess the ability and desire to lead a world-class Front Office team

Excellent Human Resources skills are required; Minimum 2 years management or supervisory experience in the Front Office of a high-end full service facility

Excellent interpersonal, verbal and written communication skills are needed Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary

Must have knowledge of standard operating financial statements as well as the budgeting process, scheduling and effective cost management

Working knowledge of Maestro, PMS, Microsoft Word, Squirrel, File Maker Pro, Excel, are assets

Must enjoy shift work and be able to work evenings, weekends and holidays;

Valid Class 5 Driver's License

A mutual understanding of your employment duration will be determined during your interview

Ability to maintain all COVID-19 operating regulations/standards

As a term of employment, all employees must be fully vaccinated against COVID-19. Proof of vaccination is required.