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Technical Support Representative with Spanish and English

by:  Sutherland Bulgaria

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Technical Support Representative with Spanish and English

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

In 2008 we opened our first office in Sofia which now employs more than 2000 people – all young, talented, and motivated individuals who color the atmosphere with more than 16 European languages. Their main qualifications are within the customer and technical support proven to be on world class level. Currently Sutherland has 5 offices in Bulgaria – 3 in Sofia, 1 in Burgas and 1 in Varna.

Overview:

Currently we are recruiting for our newest project in Bulgaria. The primary purpose of a Technical Support Representative is to provide first class service by responding to inbound emails and phone calls from customers. Our client provides retail analytics to improve profitability and effectiveness.

Responsibilities:

  • Support, configure and troubleshoot security-related hardware and software.
  • Provide daily technical support and customer services for business clients.
  • Receive and perform customer calls and emails to provide step-by-step guidelines for the resolution of a technical issue.
  • Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation.

Requirements:
Very good communication skills in Spanish and English : written, verbal, and listening.
Experience in a customer service environment and/or in technical support is a plus.
Demonstrate a passion for excellence with respect to treating and caring for customers.
Have a pleasant, patient and friendly attitude.
Strong problem-solving skills and ability to interpret and communicate data.
Be able to troubleshoot basic issues related to technology.
Very familiar with computer operation systems, (incl. Microsoft suite)

We offer:
Attractive salary + extra bonuses
Work from home option
Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Transportation allowance
Rewards and recognition programs
Trainings following the leading global standards for highest quality of Customer Service and Technical Support
Structured working environment
Career opportunities
Great office location
Team Building activities
21 days annual paid leave
Referral program bonuses

If you find this opportunity suitable for you and you want to develop your career in a company which upholds highest industry standards, please send your CV (in English).

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