PeopleCert is a global leader in certification industry. We certify professionals on highly-valued methodologies and essential business skills.
The Customer Service Agent is responsible for dealing with and properly responding to customers’ technical or product enquiries by handling inbound and outbound international calls. PeopleCert customer support services may be provided through chat, phone or e-mails. The Chinese speaking Customer Service Agent will work remotely.
PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organisations and government bodies for the development & delivery of standardised exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realise their life ambitions.
Quality, Innovation, Passion, Integrity are the core values which guide everything we do.
Our offices in UK, Greece, Cyprus and Turkey boast a culture of diversity, where everyone is different, yet everyone fits in. Our commitment is to develop and maintain a workforce that reflects the very diversity of our customers and the communities in which we do business.
For more information, please visit the corporate website www.PeopleCert.org
PeopleCert regrets that due to the large volume of applications received, we will only consider those who solely correspond to job requirements as listed above.
All applications will be treated with strict confidentiality.
Working on Home Office (HO) Secure English Language Tests (SELTs)
Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.
• If working on the SELT service in the UK, background checks will include:
o A basic or enhanced Disclosure Barring Service (DBS) check
o Right to Work in the UK check (including nationality, identity and place of residence)
o HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
o Financial background check
o Employment reference check.
• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.
In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.