Customer Service Representative (M/F) - Latin Market

We're Adecco Human Resources, throughout our specialization line in Call Center solutions, we are selecting for our prestigious client: Customer Service Representative (M/F) for the Latin Market.

We are currently recruiting new agents to work in multiple projects for the Latin market, namely for the Portuguese (PT-BR), French, Italian and Spanish markets.

Our client has multiple projects in the customer care area, namely in the IT, gaming, real estate, banking, and tourism sectors.

TASKS:

• Customer service call;
• Give support to the through others means of communication, namely email and chat;
• Respond to customer inquiries regarding service and service and product related inquiries;
• Inform the costumer about specific products, services, policies, and processes.

WE ARE LOOKING FOR SOMEONE WITH…

• Native languages skills in Italian, French, Spanish and Portuguese (PT-BR) - verbal, reading and writing - and also an advanced English level (verbal and writing);
• Excellent communication skills;
• Customer service – oriented and high focus on customer satisfaction;
• Strong administration and organization skills;
• Keen eye for detail to ensure high accuracy;
• Intermediate PC skills;
• Immediate availability.

WE OFFER…

• Base salary + language complement + food allowance + productivity bonus;
• Home Office;
• Availability to work through rotational schedules and time off;
• Introduction and continuous training;
• Modern working environment at an attractive location in Lisbon with good public transport connection;
• Multicultural work environment.