Beschrijving vacature

Connecting businesses and tech talents in a fast-changing world. This is what describes best the mission of Modis as a global leader in workforce, skilling, and consulting solutions for our partners. As part of the Adecco Group, our brand is present in 20 countries delivering services and solutions in the so-called “Smart Industry” areas and employing 30,000 people.



With more than 15 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support, and BPO Solutions to more than 40 multinational companies. We have grown to 1400 employees in our 3 office locations and now we are looking for more talents to join us in our mission.

Today we are giving you the chance to build a career in one of the biggest IT outsourcing companies in the position of Customer Service Agent with German.

 

As a Customer Service Agent you will be responsible for:

  • Managing service requests through different access channels
  • Ensuring that the customer is entitled to the service, validates customer contract details
  • Managing customer expectations and identifies customer problems
  • Performing re-entitlement and clarification and contacts customer in case clarifications are needed
  • Performing end-to-end monitoring of critical events and ensures fluid handling
  • Handling on time customer escalations and complex situations

 

If you have:

  • Excellent level of written and verbal communication in German
  • Excellent language skills in English
  • Very good analytical and problem solving skills
  • Ability to work on day/night shifts

 

You will get:

  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards 
  • Competitive remuneration package 
  • Charity and sport initiatives

 

The contract for this role is Temporary with the possibility to be extended.



If you're ready to join our community of experts, apply now! We can't wait to hear from you.



Our recruitment process will be fully remote for your safety! You can meet our hiring managers and recruitment specialists online!

 

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.

 

 

Functiebeschrijving
Sector:
Telecommunications
Beroepsveld:
Customer services clerks
Work experience:
Work experience is not required
Taalvaardigheden:
  • English
  • Fluent
  • German
  • Fluent
Salaris van/tot:
Not provided
Date of expiry:
Link for more information:
careers.modis-ito.com/job/Sofia-Customer-Service-Agent/674365201/

Over het bedrijf

“Connecting businesses and tech talents in a fast-changing world.” This is what describes best the mission of Modis as a global leader in workforce, skilling, and consulting solutions for our partners. As part of the Adecco Group, our brand is present in 20 countries delivering services and solutions in the so-called “Smart Industry” areas and employing 30,000 people.On the Bulgarian market, we… Meer informatie