Product Support Advisor with Flemish and French, BARCELONA

Main tasks

-First Level technical support of products (printer, scanner, digital camera, data- and video-projectors) for consumers and business customers

-Presales support and handling of enquiries from sales platform

-Reseller support 

-Up-selling of consumables, extended warranties and accessories, both from converting inbound calls into a sale and through follow-up calls of a selected customer base

-Sales of extended warranties and repair services

We offer

-Full-time (Monday-Friday 9.00-18.00) and long-ter contract

-Salary 15938.37 euros gross/year+ up to 140euros gross/month in bonus

-Free Spanish/Catalan certfied lessons

-Opportunity to join an international company

-Relocation Package

Requirements

-High/nativel level of Flemish and French

-Fluent English in all cases

-Profound knowledge of Windows OS 

-Knowledge of Macintosh OS

-Good knowledge of applications such as MS Office, image editing tools and/or other relevant applicants

-Basic knowledge of network principles and structure

-Profound knowledge of hardware components

-Very good understanding of technical issues

-Experience in hardware support, preferentially by phone or E-mail

-Preferentially strong technical background or technical formation

-Experience in troubleshooting guidelines

-Preferentially sales background or experience in an up sales environment

-Strong sales focus

Personal skills

-Team player

-Willingness to learn and apply new technologies

-Strong analytical skills with demonstrated problem solving ability desired

-Ability to operate in high pressure situations 

-Excellent comprehension skills in English, preferably excellent oral and written

IF YOU ARE INTERESTED, PLEASE CONTACT: HR_Recruiters@sellbytel.es WITH REFERENCES: BELGIUM.EPS