German speaking customer Service Rep.

Profile:

The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of products and services.

All inquiries and complaints are handled by telephone, mail, fax or e-mail.

Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

As a Customer Service Representative you are the most important interface between the customer and the organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

Work hours are Mo-Fri during office hours.

 

Requirements:

• Higher vocational education

• Native German

• Fluent English (corporate language)

• Good written and verbal skills

• Advanced negotiation skills

• Computer literacy

• Knowledge of German geography

• Experience in customer care

• Good understanding of customer satisfaction

• Team player

• Open-minded to a diversity of cultures.

• Ability to prioritize, analyze, plan and coordinate on high volumes

 

Company profile:

World leading automotive organisation. An informal working atmosphere in an international company. Excellent training opportunities at an employer that pays attention to personal development.

Offer:

A fulltime and permanent position at an international company.

Salary € 1800-2400 based on experience.

Collective Health insurance, opportunities for further self-development, result-oriented bonus (variable payment) Relocation package and a pension plan are all part of our  secondary benefits.