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Customer Support Advisor - French

by:  Teleperformance Benelux

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Your duties as customer support advisor

As customer support advisor it is your daily task to support the online shop. This means that your main activities are answering customer care calls, inbound sales calls and answering questions by e-mail and chat. Besides that you are also responsible for commercial activities such as outbound calls to potential customers. Therefore you should be able to answer questions about pricing, shipments and delivery times. Naturally, you are able to advice potential customers on product choices.

What do we offer?

Next to a competitive salary you can count on:

  • fulltime paid trainings; 
  • attractive incentives for achieving the sales targets;
  • discounts and special offers at the great brands and clients we work for; 
  • possibility to engage in bicycle plan, fitness plan and collective health insurance plan;
  • 8% holiday allowance;
  • when applicable, a travel compensation of € 133,25 per month when travelling by own transport and a 100% compensation when travelling by public transport;
  • 22 holidays, next to the possibility to be rewarded an additional day per quarter (based on a 40 hours work week).

Who are you?

You are an enthusiastic personality with a positive “can do” attitude. To be successful as customer support advisor you also:

  • speak fluent French and Italian;
  • have good communication and writing skills, just as strong pc and internet skills;
  • have an education at undergraduate lever or equivalent.

Experience in Telesales or ecommerce are a plus.

Interested?

Then apply as customer support advisor via this website. When your application matches the requirements you will be approached by the recruiter to discuss your candidacy. If this is positive, you will be invited for a face to face interview, and most likely a second interview afterwards.

If you have any questions about the job of Teleperformance, please contact Ankie Kollau, recruiter.

Acquisition is not appreciated.

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