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Beschrijving vacature

Description

Delivery of the following services:

  • Assisting Client Delivery and Sales personnel with end to end process of creating and managing contracts in our internal systems
  • Making sure the deal is set up correctly and submitted to pass the pre-validation criteria first time
  • Work together with operations  to make sure the deal flows through the process in a timely manner, issues are solved and on-holds are prevented
  • When contract is ready for signature, facilitate the steps for customer signature
  • When signed, proceed with the required additional information and documentation so all is ready for agreement set up

Assist Client Delivery personnel in providing a world-class service to our main enterprise customers and partners

  • Provide quality delivery of service center catalog items in line with catalog process descriptions and targets, ownership of issues and follow-through
  • Ensure services are delivered to the agreed targets. Where issues occur, log them and take action on them per defined processes
  • Update tools and processes according to the business changes

Building Relationships

  • Work with the Service Center delivery leads and delivery managers to resolve escalations and to improve internal processes & policies
  • Promote teamwork and collaboration through a positive attitude and effective communication

Business & Technology Insights

  • Understand current business processes & tools which impact our service delivery and work with the necessary owners internally to resolve any issues, and fix processes
  • Identify issues that are systemic and report on key trends

Requirements

  • Bachelor Degree or equivalent experience desirable
  • Excellent written and oral English and Dutch language skills
  • Strong written and verbal communication skills to enable you to articulate complex problems
  • Experience in an enterprise support and/or customer service environment with a strong understanding and knowledge of support
  • Ability to follow instructions, review team process documentation and provide knowledgeable feedback – be able to identify a red flag or roadblocks in the processes, report and address them in a proactive and timely manner
  • Ability to develop and maintain good working relationships and ability to work independently, whilst in a team environment
  • Organizational skills to be able to document and quickly reference information and knowledge provided by internal resources and manage multiple requests and deliver in a timely manner 
  • Proven problem-solving skills, the ability to think critically and use a logical approach to determine the best solution/innovative ideas in ambiguous situations where minimal information is provided

Offer

  •  Gain access to an extensive curriculum of trainings both in classroom and online and as well as the guidance of career counselors, mentors and people advisors

     
  •  Receive an attractive benefits package including: coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription, or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription (Bookster)
  • A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life
Functiebeschrijving
Work experience:
Work experience is required
Duur van de werkervaring:
Up to 2 years
Taalvaardigheden:
  • Dutch
  • Very good
  • English
  • Very good
Salaris van/tot:
Not provided
Date of expiry:

Over het bedrijf

This is what we do in Accenture :We solve our clients' toughest challenges by providing services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational… Meer informatie