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Beschrijving vacature

Objectives:

“The primary role of the Support Professional is to provide first class Pre & Post Sales support to customers of a leading photography hardware manufacturer”

Support Representatives will handle customer inquiries in a courteous and professional manner while providing the highest level of customer service. They will be called upon to utilize various resources and develop analytical skills to resolve problems accurately in the most efficient manner while maintaining an excellent customer service level.

Responsibilities:

  • Provide first class support within a call center environment to customers, primarily via telephone but also using Web and Email services
  • Achieve and maintain service level statistics on an individual and team level
  • Effective use of the systems and tools available to the Support Centre
  • Track & document customer & problem information in the client call logging system
  • Contribute to overall team performance, including support and assistance of other team members
  • Achieve company standard quality scores

Personal Success Profile:

  • Fluent Norwegian and Good English.
  • Leaving certificate or equivalent.
  • Good knowledge and understanding of photography basics and computer operating systems
  • Excellent Customer service skills, a minimum of 1 year customer service experience, preferably in a call center environment
  • Must be able to work in a high volume, fast paced, goal-oriented environment
  • Must have strong initiative, be positive and a quick learner
  • Ability to work independently and in a team environment when necessary
  • Attention to detail
  • Excellent communication skills to include verbal, written and listening
  • Ability and willingness to solve problems and provide support
  • Ability to manage time wisely to meet call handle time and work with targets
  • Flexibility to work various shifts and good time management skills
  • Previous exposure and experience of using photographic equipment would be advantageous

In return, the Company offers:

  • Monday – Friday working patterns. No night-shift or weekends required.
  • Staff Subsidised Canteen
  • Games Room/Breakout area
  • Pay for Performance bonus program
  • Access to a wide variety of Photography products, which can be borrowed for personal use.
  • Excellent company benefits
Functiebeschrijving
Onderwijsveld:
Work experience:
Work experience is not required
Taalvaardigheden:
  • English
  • Very good
  • Norwegian
  • Fluent
Required skills:
3D modelling
Salaris van/tot:
Not provided
Date of expiry:

Over het bedrijf

Convergys is a world-wide active service solution provider for market leaders in telephony, electronic entertainment and IT. We offer flexible and professional solutions to our clients’ demands for all areas of customer service. We offer our services in over 150 service centers with more than 125.000 employees in 31 countries in Europe, Asia-Pacific, North and South America as well as in Africa… Meer informatie