Customer Service Specialist - with Scandinavian language skills

In September 2017, Runway Spain received the Spanish Gazelle Award for our stable growth. As we are continuing our growth in 2018, we are looking for additional employees with fluent Norwegian, Swedish or Danish language skills for our office in Torrevieja, Alicante and Benalmadena, Malaga

We need you to be a professional customer service person, ideally with passion for travel and tourism, as the job will be helping travellers for one of the leading lowcost airlines in Europe. You must be able to work on your own initiative but integrate well into a team. The position if shift based, workhours between 07:00 – 23:00, 5 out of 7 days a week, 8 hours per day and including 2 weekends a month.

Job Description/Tasks:

• Daily activities include advising and serving our customers via phone, e-mail or chat, and also representing Runway and the client.
• Provide an effective, polite, friendly and professional service
• Optimize incoming calls in a timely manner

Requirements:

• A high understanding of Customer Service/Support
• Excellent language, communication and listening skills
• Speak and write either Norwegian, Swedish or Danish fluently
• Speak and write excellent English
• Ability to take initiative and handle stress
• Detail orientated
• IT knowledge - as daily work will among others be by e-mail, booking systems, online phone systems
• Ability to handle pressure

We offer: 

• Stable work contract – from day one
• Paid Training Course – Included in contract from day one
• Competitive Salary
• Opportunity to work with known brand names.
• International career opportunity and the possibility to practice your language skills
• Opportunity to work and experience a multicultural and international environment
• A modern and open office
• Different team parties and office events (Summer party, Christmas party etc.)

If you think this sounds interesting, please apply online with your English CV and short cover letter. Please also include where you first saw the vacancy.

Only candidates fulfilling above requirements will be contacted.

Your application may be passed on within the whole Runway Group, where there are open positions

About Runway:

Runway BPO, a leading European International Business Process Outsourcing company, provides European and Scandinavian businesses with full-scope nearshoring services whilst placing quality as our top priority. During the last 13 years we have become a multi-lingual and multi-tower BPO Company, providing Nordic, Western European and multinational businesses with cost-effective nearshoring services, performed by 900 motivated and friendly employees operating from 10 different offices in 6 European countries.