Luogo di svolgimento del lavoro:
Luxembourg
Livello di istruzione scolastica:
Tipo di posizione:
Full-time
Numero di posti di lavoro:
1
Descrizione dell’offerta di lavoro
CTG IT Solutions is currently growing and we are looking for Service Desk Agents (Junior and Intermediate) to strengthen our teams in Luxembourg.
Your Missions
- You will log, categorise, prioritise, diagnose, resolve, close and escalate incidents
- You will have incident ownership and communication throughout the lifecycle of the incident
- You will handle in policy and out of policy service requests
- You will intervene onsite at the user location or temporary location
- You will execute IMACD tasks
- You will raise requests for authorisation of service requests
Your Profile
- You are able to speak and write fluently at least English and French, to communicate easily with all the users
- You are experienced and have already worked in a similar position for at least 1 to 2 years
- You are familiar with ticketing tools and CMDB tools
- You have experience with MS Office Suite and Microsoft OS (Windows 7 and 10)
- You have knowledge of mobile devices and mobile phone services
- You have an understanding of networking and networking protocols
- You are experienced in troubleshooting PCs/Laptops/Tablets, VPN, etc.
- You have good problem solving skills and you are flexible and stress resilient
- You are a team player who likes to work in an international environment
- You like to pay attention to details and you are customer focused
Our Offer
- An individual career development plan and a dedicated training program
- A competitive salary package with or without a company car
- 5 additional vacation days
- Extra-legal benefits (daily allowances, PC plan, …)
- Regular events with the CTG team: Learning lunch, Staff meeting, Xmas, sports events
If you like multicultural teams and want to join a company with open communication, then apply right now !
Please note that a criminal record will be asked for this position..
