Front Office Agent

Comporta - Portugal

Front Office Agent

MACRO LEVEL

Responsible for assuring a friendly welcoming and great atmosphere in the Lounge/ Bar/ Reception area all the times

• The FO Host is responsible for assuring The Independente Hostels & Suites (TIHS) guests have the best experience and for assisting them to take the best advantage of their trip to Lisbon

• Responsible and accountable for all FO functions & activities related to guests and necessary coordination with the departments of TIHS and allied areas

• Reports to the FOM and to the Bar Manager on bar related issues.

• Complying whit all food and beverage regulations

• Replaces the FOM on his absence according to task delegation



MICRO LEVEL

• Ensures to perform duties on time and in accordance with TIHS policies and SOPs

• Arrives on time in accordance with the TIHS grooming guideline

• Performs check-ins and check-outs

• Understand and perform principles of auditing, balancing, and closing out accounts

• Inputs reservations into the PMS system and is responsible for any new reservation enquiries after the daily closure of the reservations department

• Answers phones and replies to e-mails

• Collaborates in the organization TIHS events

• Mis-en-place/ preparation needed for guest arrival and departure according to the THIS SOPs

• Ensure that all concerned departments have the guest history information.

• Handle guest requests, complaints, and suggestions and follow through to maximize the service standard and guest satisfaction, as per TIHS SOPs

• Relays guest complaints to the FOM/ TIHS Director without any delay

• Be familiar with the promotions, events and weekly activities calendar at TIHS

• Recommends/ suggests the best activities according to guests’ profile and preferences

• Prepares all types of beverages and snacks as per TIHS Bar Menu including cocktails

• Is responsible for ensuring the good and proper functioning of the Bar area giving support in the front terrace when required

• Manages Receptions stocks providing full reports to the FOM and to the Head Barman (Bar’s stocks)

• Assessing customer preferences and making drink recommendations.

• Deliver checks and collect bill payments

• Cleaning the bar and backbar to maintain a sanitary environment

• Organizing the backbar to streamline drink preparation and inventory

• Suggests new initiatives that focus on enhancing guest experience

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