Restorant head waiter
Kínálva által:
Elérhető az alábbi eseményen:
Munkahely:
Croatia
Képzettség:
A pozíció típusa:
Full-time
Pozíciók száma:
3
Az állásajánlat leírása
- Responsible to Restaurant Supervisor/ Assistant Restaurant Manager/ Restaurant Manager.
- Responsible for Waiter/ Waitress & Host/ Hostess
- Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and name tag at all times a
- Courteous, professional and efficient service is provided at all times.
- All duties and tasks are performed as per the tasks required at the outlet.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area are kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the assigned outlet
- Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Report guest complaints immediately to the supervisors and ensuring follow-up is performed with the guest.
- Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
- Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
- Maintain a good rapport and work relations with staff in the assigned department and within the hotel.
- Attend and contribute to all staff meetings, departmental training and hotel-initiated training scheduled.
- Undertake reasonable tasks and secondary duties as assigned by the Department Head.
- Respond to any changes in the department as dictated by the hotel management.
- Assist in carrying out scheduled inventories of products and operating equipment.
- Perform any other assigned reasonable duties and responsibilities as assigned.
- Projecting at all times a positive and motivated attitude and exercise self-control.
- Have a complete understanding of the monthly profit and loss statement of the department.
- Lead the service and act as a role model to the team.
- Ensure a flawless service to the highest standards and as required by the department and the hotel.
- Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
- Ensure great communication within the team and able to hold team meetings in the absence of the Restaurant Supervisor.
- Attend the daily Food & Beverage Meeting in the absence of the Restaurant Supervisor and Assistant Restaurant Manager.
- Being able to control the service with a great sense of supervision and not being focused on one area only.
