Junior Helpdesk Analyst

Solvay attracts, retains and develops employees to their highest potential and is recognized as a global employer of choice. Whether you are a professional already in the workforce or a soon-to-be graduate, Solvay offers you opportunities for personal and professional growth. Are you ready to build a brighter future?

Job description:

• This position is for the IS Helpdesk Team based in Riga and the main tasks are:
• Provide first level support to Solvay end users on a variety of IT and Business issues
• Respond to telephone calls, email and self-service requests for technical support in a professional and courteous manner and in accordance with established Help Desk quality guidelines
• Identify, document, research, troubleshoot and escalate issues to ensure timely resolution
• Follow documented Help Desk procedures
• Provide feedback to Team Leader for process improvements and initiate support script updates based on information achieved during troubleshooting and received from other Teams
• Be open to comments and suggestions and report them to Manager and/or team leader if needed
• Handle, log and report any customer complaints
• Provide rotating weekend and night shift support coverage according to the schedule
• Cover work evening shifts (17:00 - 02:00)

​Your qualifications:

• Preferable Technical education in IT or related field
• Intermediate knowledge and practical experience in MS Windows XP, Windows 7 and Office 2010/2013
• Intermediate knowledge of networking and printer diagnostics 
• Good analytical, communication and writing skills
• Well organized, self-starter and able to work well in the team 
• Strong Team and Customer Service Focus
• Must enjoy working in a fast-paced complex environment
• Fluent English proficiency: must have good conversational English skills, must be able to read and write proficiently in English
• Knowledge of German or Spanish language will be considered an advantage
• Previous experience in a Call Center / Help Desk environment is not compulsory but will be considered as an advantage

Our offer:

• A market-competitive remuneration package and excellent benefits
• Appreciation and Recognition programs 
• Opportunities to develop your career in an international environment
• Professional training and inspiring opportunities to learn from the experts
• Challenging projects and all the possibilities to grow above your own!

Interested? Please apply via our career site: https://jobs.solvay.com/job/riga/junior-helpdesk-analyst-working-time-17-00-2-00-temporary-role-1-year/8040/5089266 OR HR-Careers@solvay.com